FREQUENTLY ASKED QUESTIONS

ABOUT PINME PIECES

What are PinMe pieces made from?
PinMe pieces are created using high-quality materials selected for durability, longevity, and style. Materials vary by design and collection and may include metal alloys, stainless steel, enamel, faux pearls, rhinestones, semi-precious stones, and specialty components.
Product-specific material information may be noted on individual product pages.

How should I wear my PinMe pieces?
PinMe pieces are designed to be versatile and can be worn on blazers, sweaters, jackets, dresses, handbags, hats, scarves, and more.

How should I care for my pieces?
Store your pieces in a dry environment and avoid prolonged exposure to moisture, perfumes, lotions, and harsh chemicals. Proper care helps preserve the finish and extend the life of your pieces.

SHIPPING & PROCESSING

How long does order processing take?
Most in-stock orders require 3–5 business days for processing before shipment.
Please note:

Processing time applies regardless of the shipping method selected.
PinMe 1913 is closed on weekends and major holidays.
Processing times may increase during peak periods and promotional events.

How long does shipping take?
Once shipped, most domestic orders arrive within 3–7 business days depending on the shipping method selected and destination.
International shipping times vary by location.

When will I receive tracking information?
Tracking information is emailed once your order ships. Please allow up to 48 hours for carrier tracking updates to appear.

Can I modify my order after it is placed?
Because fulfillment begins quickly, orders cannot be modified once submitted.
This includes:

Product changes
Quantity changes
Promotional code additions
Shipping address changes after fulfillment begins

Do you ship partial orders?
No. Orders containing a custom item, pre-order item, or backordered item ship once all items are available.

If you need in-stock items sooner, please place separate orders.

Are you responsible for carrier delays?
PinMe 1913 is not responsible for delays caused by weather, carriers, customs processing, or incorrect shipping information provided during checkout.

CUSTOM ORDERS

How long do custom orders take?
Custom orders are made to order and begin with a design and approval process before production begins.

Important: Custom timelines are separate from standard order processing timelines. Because every project is created specifically for the client, custom orders require additional time for design, approval, and production.

The 4–8 week production timeline begins after processing and design approval, not at the time the order is placed.

Custom orders typically ship within 4–8 weeks after processing, design approval, or placement of a custom template order.

Production timelines may extend during peak seasons, holidays, or periods of increased demand.

What is included in the custom process?
Custom projects typically include:

Initial consultation
Design development
Up to two revisions
Production after final approval
Quality review prior to shipment

Is a deposit required?
Yes. Custom projects require a deposit before design work begins. The remaining balance is due before production is completed and the order ships.

Are custom orders eligible for promotions?
Custom orders are excluded from promotional offers unless otherwise stated.

BACKORDERS & PRE-ORDERS

What does backordered mean?
A backordered item is temporarily out of stock but available for purchase.
All backordered orders will be fulfilled. Additional processing time may be required while inventory is replenished.

What if I no longer want a backordered item?
If an item becomes unavailable after your order is placed, we will work with you on an appropriate solution, including a refund when applicable.

How do pre-orders work?
When a product is offered as a pre-order, estimated shipment information will be provided on the product page.

Please note that production schedules can change and estimated shipment dates may shift.

RUSH ORDERS

Do you offer rush processing?
Yes. Rush processing may be available for select in-stock items and certain custom orders.

Rush service costs include:

A $25 rush processing fee
Expedited shipping costs based on carrier rates

Please contact us before placing your order to confirm availability.

PROMOTIONS
& PROMOTIONAL CODES

Can a promo code be added after an order is placed?
No. Promotional codes cannot be applied once an order has been submitted.

Where can I find promo codes?
Promotional offers are typically shared through:

PinMe email communications
SMS communications
Official PinMe social media channels
Behind The Pin (PinMe's Blog)

RETURNS & REFUNDS

What is your return policy?
All sales are final.

If there is an issue with your order or you receive a defective item, please contact us within 7 days of delivery so we can review and address the situation.

CONTACT

How can I contact PinMe?
For questions regarding orders, products, or custom projects, please visit the Contact page or email:
info@pinme1913.com

We are happy to assist you and will respond as quickly as possible.